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About Us

This web site is owned and operated by The Sourdough Company. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Sourdough Company
40 Chestnut Avenue Esher Surrey KT10 8JF United Kingdom

Email: enquiries [at] thesourdoughcompany [dot] co [dot] uk

Making A Purchase

Making a purchase could not be easier. Just browse our catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. The total cost of your order will be calculated based on where the order is delivered to. We accept credit card payment via PayPal, SagePay and WorldPay secure servers. We accept American Express, Visa and Mastercard.

PLEASE NOTE THAT OUR PRICES ARE IN POUNDS STERLING.

Shipping And Handling

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Delivery Schedule

We will process your order within 24 hours of receipt. Please bear in mind that there may be time differences between your country and the UK, we operate business hours of 9.00 am to 5.00 pm Monday to Friday. We will normally send your order to our shippers within 24 hours of receipt on a business day . International orders are sent by airmail and are generally received within 15 working days.

Deliveries usually require a signature, if there is no one at home the goods will be returned to the post office and a card will be left for you to arrange an alternative delivery time.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0000000000 (International +44 0000000000) or fax us on or write to us at 40 Chestnut Avenue Esher Surrey KT10 8JF United Kingdom

Privacy Policy

The Sourdough Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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